The main concepts of e-commerce is the transaction or communication in inter-business or inter-organizational (transaction between and among firms /organizational).
There are different types of e-commerce. The major are business-to-business (B2B); business to- consumer (B2C); business-to-government (B2G); consumer-to-consumer (C2C); and mobile commerce (m-commerce).
B2B e-commerce
E-commerce between companies is simply defined as B2B e-commerce. Generally it deals with the relationship between and among businesses. As it has a 80% of market share in the field of e-commerce and continue to grow faster than B2C. It has two main components e-infrastructure and e-markets. Most B2B applications are in the areas of supplier management, inventory management, distribution management, channel management, and payment management.( http://www.apdip.net/publications/iespprimers/eprimer-ecom.pdf)
B2C e-commerce
Business-to-consumer e-commerce, or commerce between companies and consumers, involves customers assembly information; buying physical goods (i.e., tangibles such as accessories or consumer commodities) or information goods (or goods of electronic material or digitized content, such as software, or e-books); and, for information goods, receiving stuff over an electronic network.
B2G e-commerce
Business-to-government e-commerce or B2G is usually defined as commerce between companies and the public sector. It refers to the use of the Internet for municipal procurement, licensing procedures, and other government-related matters. This kind of e-commerce has two descriptions: first, the community sector assumes a leading role in establishing e-commerce; and second, it is considered that the public sector has the greatest need for making its acquiring system more effective.
( http://www.apdip.net/publications/iespprimers/eprimer-ecom.pdf)
*C2C e-*commerce
It is commenced between private individual and consumers. This type of e-commerce is regarded as by the growth of electronic marketplaces and online auctions, particularly in similar industries where firms or businesses can bid for what they need from among multiple suppliers.
C2B e-commerce
It involves reverse auction which empower buyer to make transaction. The best example of this when competing mobile companies gives the best deal to consumers and discounted offer in response to consumers demand that he wants i-phone.
M-commerce (mobile commerce) is the buying and selling of goods and services through wireless technology that is hand devices such as mobile telephones and personal digital assistants (PDAs). Global leader in m-commerce is the Japan. (http://www.apdip.net/publications/iespprimers/eprimer-ecom.pdf)
Direct “link” capabilities to content information and visual displays already existing on other client web site. You can update your E-Catalog anytime, whether its adding new products or adjusting prices and there is no need to spend extra on printing the catalogue which saves the time also.
It maximize the profit as there is no cost involving inventory storage, staff, purchasing costs, order processing costs associated with faxing, phone calls, and data entry, and even eliminate physical stores. Reduce transaction costs.
It eliminates middle man because it sells directly to the consumers.
It frees staff, easier business administration, and workflow automation and secures payment system.( http://www.isos.com.my/ecommerce/advantages.htm)
An ecommerce business allows communicating, selling and doing trading with people from all around the globe. It enables anyone to work with someone who is across the world with no trouble because it connects through the internet.
Customer security is the basic principle and keeps customer data safe. Any system has to fulfil basic requirement:-
Privacy: data must be kept from unofficial parties.
Integrity: message must not be changed or tampered with.
Authentication: identities must be provided from both of the parties of sender and receiver
Non-repudiation: proof is needed that the message was really received.
Delivery issue
The major task of placed order is to deliver the goods on time within defined period of time and above all, as shown on e-commerce store front. Successful order fulfilment is one of the necessities for any ecommerce store and should be given special awareness.
Put special importance on the order processing capabilities, because any mistake can multiply further mistakes.
Create a powerful web of suppliers before you go online.
Do not let online store get overburdened with orders that cannot be fulfilled ontime.
Deliver goods through established shipping carriers that reach to all locations within time period.
Allow users to track their orders online.
Problems associated with E-commerce and their solutions
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