Applying Problem Solving

Applying Problem Solving
University of Phoenix
PHL 251
October 20, 2009

When we face emergencies, deadlines, critical situations, and decisions, which call for action, often we respond to our instinct and just as often we make judgments in haste. No matter if the issues are personal, educational or business, occasionally we do not take the time to consult with those “who have been there, done that!” At times we do not investigate the resources available. In problem solving, following guidelines can save time and heartache. How effectively we use these guidelines will determine our chances for a positive resolution to the problem at hand. First, identify and clarify the problem; we must know the problem to solve it. Second, gather information; we must know all the details to come to the correct solution. Third, evaluate the evidence; things are not always as they seem, determine if the information is justifiable. Fourth, consider alternatives and implications; identify the strengths and weaknesses. Lastly, choose and implement the best alternative. In this paper I have chosen to situations that I will use persuasive thinking to solve the problem and the other I will use scientific thinking.
The first situation that I will be discussing is pregnancy, and I will use scientific thinking to solve the situation. There??™s a couple who is not trying to conceive a child any time soon, but they do not believe in using protection all the time. Their main reason for that is they believe that because they are married that they should not have too. Also they are both in their prime in their careers, and they believe that a child will change all that. Ultimately they do want children, but just not at this time in their lives. So I have decided to take the approach of scientific thinking to give them a solution to this.
Now first looking at the four steps to the scientific method; observation, hypothesis formulation, experimentation, and verification I will break each of them down to render solution. Observations lead us to wonder about the causes and effects of what we observe, about its character and constitution, and how we might intervene to create desirable change (Kirby & Goodpaster, 2007). It has been observed that couples that do not use protection have a higher chance of getting pregnant. With that being now known I will formulate a hypothesis that state if they couples keeps on having unprotected intercourse then it will result in the women getting pregnant. The next step will be the experimentation, and we all know what happens during this time, we could conduct three tests at three different times to see if she will get pregnant. Now if all come back and she does not get pregnant then I would then suggest to then testing different contraceptives or methods that are both comfortable for them. Finally in the verification process I would look at the results from the experimentation and if all work out conclude it, if not then I would start from step one and replicate the process and change some of the information.
The solution to this situation would be to test out different contraceptives or methods that would give them a higher chance of not getting pregnant and that is also comfortable to them.
The next situation that I will be discussing is about banking in where I will be using persuasive thinking to solve this situation. There is a gentlemen that comes into the bank inquiring about rates and promotions that we are doing right now. So the customer tells me that he is looking to invest a certain amount of money in the best deal possible. So what I do is tell him about everything that the bank is offering at this point. He then tells me that he thinks that he can do better else where, but he was not sure where. So in turn I start to make so small conversation to find out some more things about him, like where he usually does banking, and what kinds of things he looks for with the banks, pretty much all his banking needs. After finding out this information, I then go into my bag of tricks and start talking to him about the things we offer compared to other banks. As of right now he is still not convinced. I am not giving up on this customer, so I continue to talk to him about his needs and what we have to offer. After an hour I have finally persuaded him to bring his money here. I had to draw comparison charts, state facts, and physically show in a graph, how he would be able to capitalize on his money. So in the end result I ended up bringing a new account to the bank.
In conclusion when using scientific and persuasive thinking, you have really have to think about the situation that is presented to you. In some cases you may be able to use both to come up with a solution, but in other cases you really need to sit back and think which one will work best for you.

Reference:
EBOOK COLLECTION:?  Kirby, G. R., & Goodpaster, J. R. (2007). Thinking: An interdisciplinary approach to critical thinking (4th ed.). Upper Saddle River, NJ: Pearson Prentice Hall.
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